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Top 5 Things to Focus on to Improve Your Service Desk in 2014

Start the new year off with the right plan Focus on improvements that will pay back the most The road to Hades is paved with good intentions, so start off this new year with plans instead.  Identify...

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Cloud Pragmatics: Support from the Cloud

How Many IT People Do You Want to Hire? That’s one of the first questions you probably asked yourself when you started thinking about moving your information technology services to the cloud.  Your...

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Cloud Pragmatics: Servers, Servers Everywhere

Ask a roomful of business executives how many of them want to be in the business of managing network servers and it’s a good chance that no hands will go up.  It’s not that managing servers is a...

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Managed Services – Supporting Your Staff

Some people, like network engineers and managers, consider it to be the hardest network component to manage.  Others, like corporate executives and any manager who needs to get things done, consider it...

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